Last updated: January 24, 2026
Applies to: DonutSMP Minecraft servers, DonutSMP Discord, and our support/ticket systems (“Services”).
Organization: DonutSMP (“we”, “us”)
Website: https://donutsmp.co.uk
Discord: https://discord.gg/MGgmaYgAn8
Privacy & support contact: support@donutsmp.co.uk
We store limited information linked to a player/account for security, moderation, and support.
We do not store all chat by default.
If a message triggers our automated chat/toxicity filters, we may store that message in Discord to maintain a record for moderation
(for example: the message content that triggered the filter, timestamp, and the account identifier).
We use the data above to:
Data may be stored in:
Data may be processed and stored in different jurisdictions depending on infrastructure and service providers. As a result, it may be subject to the laws of those jurisdictions.
We do not sell personal information.
We may share data only:
We keep data only as long as necessary for the purposes above.
Our current retention targets are:
We may retain relevant records longer if needed for security incidents, fraud prevention, chargebacks, ban evasion prevention, or to resolve active disputes (e.g., a report investigation or appeal).
Data may also exist temporarily in replicated systems and backups for operational reliability and is deleted on a rolling schedule consistent with the retention targets above.
We use reasonable safeguards appropriate to the sensitivity of the information, including access controls and limiting access to authorized staff.
Depending on your jurisdiction (including Canadian privacy principles such as PIPEDA), you may request:
Identity verification: To prevent unauthorized disclosure, we may require reasonable identity verification before providing account-linked information (especially IP history and support transcripts).
To submit a request, email support@donutsmp.co.uk and include:
Further identity proof may be required.
Questions or complaints about privacy can be sent to support@donutsmp.co.uk.
We may update this policy from time to time. The “Last updated” date reflects the latest version.
By accessing or using the DonutSMP Minecraft server, website, Discord server, or any related services, you agree to be bound by these Terms of Service. If you do not agree, you must not use our services. DonutSMP reserves the right to modify these Terms at any time without prior notice.
All accounts, virtual items, currency, and data associated with DonutSMP remain the exclusive property of DonutSMP. Users are granted a limited, revocable, non-transferable license to use such virtual items. DonutSMP reserves the right to modify, revoke, or remove virtual items or accounts at any time, without compensation or liability.
DonutSMP reserves the right to suspend or terminate accounts, remove virtual items, and take any necessary action against users who violate these Terms. Punishments may be applied without prior notice and may extend to associated accounts. All enforcement decisions are final unless explicitly stated otherwise.
DonutSMP may be accessed or discussed through third-party platforms and services, including but not limited to Discord, websites, social networks, and online marketplaces. DonutSMP is not affiliated with, endorsed by, or officially connected to any such third-party platforms unless explicitly stated otherwise.
Any offer, listing, advertisement, or transaction involving DonutSMP accounts, virtual items, currency, services, or access conducted through third-party platforms is strictly prohibited unless explicitly authorized by DonutSMP in writing.
DonutSMP is provided "as is" without warranties of any kind. DonutSMP is not responsible for losses resulting from bans, item removal, or server changes.
DonutSMP is an independent Minecraft server and is not affiliated with, endorsed by, or sponsored by Mojang Studios, Microsoft Corporation, Discord Inc., or any other trademark holders. All trademarks belong to their respective owners.
All purchases made on DonutSMP, including but not limited to ranks, virtual items, in-game currency, and services, are considered digital content and are generally final and non-refundable once delivered.
Refunds may only be provided where required by applicable law or at the sole discretion of DonutSMP.
By completing a purchase, you acknowledge that the digital content or service may be delivered immediately. Where permitted by law, you agree that your right of withdrawal or cancellation may be waived once delivery begins.
Refunds will not be provided in the following situations, except where required by law:
Initiating a chargeback, payment reversal, or dispute without first contacting DonutSMP support may result in immediate suspension or termination of the associated account and revocation of purchased content.
DonutSMP reserves the right to contest chargebacks and provide relevant evidence to payment providers and financial institutions.
In exceptional circumstances, DonutSMP may, at its sole discretion, offer a refund or compensation. Any such decision does not establish a precedent or obligation for future cases.
Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws in your country or region, including but not limited to the European Union, the United States, Canada, and other jurisdictions.
For questions regarding refunds or payments, please contact DonutSMP support before initiating any dispute.
